Refund policy
Return & Refund Policy
1. Return Eligibility
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, items must meet the following conditions:
The item must be unused, unworn, and in its original condition.
All original tags, labels, packaging, and accessories must be included.
Proof of purchase, such as an order confirmation or receipt, is required.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
Personalized or custom-made products
Gift cards
Final sale or clearance items
Intimate apparel, swimwear, or hygiene-sensitive products
Items damaged due to customer misuse or improper handling
3. Return Process
To initiate a return, please contact our customer support team at [your email address] and provide your order number and reason for the return.
Once your request is approved, we will provide instructions for returning the item.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide clear photos of the issue.
We will review the case and offer a replacement, exchange, or full refund where applicable.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
6. Exchanges
We only replace items if they are defective, damaged, or if the wrong item was shipped.
If you would like to exchange an item, please contact our customer support team.
7. Order Cancellation
Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.
8. Contact Information
If you have any questions regarding our Return & Refund Policy, please contact us at:
Email: [ byyuncompany@naver.com ]
Business Hours: [ Monday–Friday, 10:00 AM – 3:00 PM (KST, UTC+09:00) ]