Shipping policy
Shipping Policy
Effective Date: [06.22.2026]
Thank you for shopping with [Store Name]. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Please note that processing times may be extended during peak seasons, promotional events, holidays, or due to unforeseen circumstances.
Customized or personalized items may require additional processing time of 3–10 business days, depending on the complexity of the order.
Orders are processed only on business days, excluding weekends and public holidays.
*** Please note that personalized and made-to-order products require additional production time before shipping. Production time is separate from shipping time and generally takes about 2 to 3 days.
2. Shipping Destinations
We currently ship to selected countries and regions worldwide.
Shipping availability may vary depending on local regulations, carrier restrictions, and delivery accessibility.
If we are unable to ship to your location, you will be notified before your order is processed.
3. Shipping Rates
Shipping costs are calculated at checkout based on factors including:
Destination country or region
Package weight and dimensions
Selected shipping method
Any applicable shipping fees will be displayed before you complete your purchase.
4. Estimated Delivery Times
Estimated delivery times are as follows:
Domestic Shipping: 2–5 business days
International Standard Shipping: 7–21 business days
International Express Shipping: 3–7 business days
Delivery estimates are provided for reference only and are not guaranteed.
Actual delivery times may vary due to customs clearance procedures, carrier delays, weather conditions, local holidays, or other factors beyond our control.
5. Customs, Duties, and Taxes
All international orders are shipped under DAP (Delivered At Place) terms unless otherwise stated.
Under DAP terms, customers are responsible for any applicable import duties, customs fees, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping fee displayed at checkout.
Please note that customs policies vary by country, and customs clearance procedures may cause delivery delays beyond our control.
If a customer refuses to pay applicable duties or taxes and the shipment is returned to us, any return shipping costs, customs charges, or related fees may be deducted from the refund amount.
For orders shipped under DDP (Delivered Duty Paid) terms, all applicable duties and taxes will be collected at checkout, and customers will not be required to pay additional charges upon delivery.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
Tracking information may take up to 48 hours to become active.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.
If you need to update your shipping information, please contact us as soon as possible before your order is dispatched.
8. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the delivery date.
We will work with the shipping carrier to investigate the issue; however, we cannot guarantee reimbursement for packages marked as delivered by the carrier.
9. Split Shipments
In some cases, orders containing multiple items may be shipped separately to ensure faster delivery.
You will not incur additional shipping charges for split shipments unless otherwise stated.
10. Contact Information
If you have any questions regarding this Shipping Policy, please contact us at:
Company Name: [BYYUNCOMPANY co.Ltd.]
Email: [ byyuncompany@naver.com ]
Business Hours: [ Monday–Friday, 10:00 AM – 3:00 PM (KST, UTC+09:00) ]